Shipping policy
Enjoy free* standard shipping within the U.S. and Canada when signed into your PetiteIsland account.
| Service | Shipping Charge | Order Placed | Order Delivered** |
|---|---|---|---|
| Standard | Free* | Anytime | 5-7 business days |
| Expedited | $4.99 | Anytime | 3-5 business days |
*Free standard shipping over $50 in the U.S. and Canada.
**Orders placed after the shipping cut-off time (2:00pm EST), will ship out the following business day.
Order Cut-Off Times
Standard & Expedited Shipping
Orders placed Monday to Friday before our shipping cut-off time of 2pm ET will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
Shipping Restrictions
For orders shipped to remote locations, we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses. We are unable to ship to P.O. Boxes, APO/FPO, and US Territories at this time.
Shipping to Multiple Addresses
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact hello@petiteisland.com for assistance.
Taxes & Duties
Prices displayed on the website do not include taxes. Sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on your Order Summary page.
No additional duty charges will be applicable to shipments within North America.
Order Tracking Information
Shipping Confirmation & E-Receipt Email
- Once an order has shipped, we'll send you an email with the tracking number.
- Click the link in the email to track the progress of your shipment.
Order History
You can also track your order in your order history.
- Sign into your account and click Order history.
- Click "View Order" in your order history.
- Click "Track Items" to get the tracking information for your order.
It may take up to 72 hours for your tracking number to be activated.
Refused Shipments
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact hello@petiteisland.com so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Redirecting An Order
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!