Refund policy

Last updated: September 8, 2026

We want you to feel confident shopping at Petite Island. Eligible items may be returned within 30 days after delivery.

Return eligibility

To qualify for a return, an item must be unused, unworn, unwashed, undamaged, and returned with its original packaging, accessories, manuals, labels, and proof of purchase. We may reduce or deny a refund if an item is returned used, incomplete, damaged after delivery, or in a condition that prevents resale.

Before sending anything back, email hello@petiteisland.com with your order number and reason for return. We will provide return authorization and instructions. Returns sent without authorization may be delayed or refused. Do not return products to the manufacturer.

Items that cannot be returned

• Gift cards and downloadable or digital products.
• Items clearly marked “final sale.”
• Personal-care, hygiene, sanitary, or health-related products after they have been opened or used, unless defective.
• Perishable goods, hazardous materials, or flammable liquids or gases.
• Customized, personalized, or special-order items.

If you are unsure whether an item is eligible, contact us before opening or using it.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and, when approved, arrange an appropriate replacement, refund, or other remedy at no additional return-shipping cost to you.

Refunds

After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit. Original shipping charges and optional expedited-shipping charges are not refundable unless the return results from our error or the item arrived damaged or defective.

Return shipping

For ordinary returns, the customer is responsible for return-shipping costs. Use a trackable shipping method and keep the receipt. Petite Island is not responsible for returns lost or damaged in transit. For approved damaged, defective, or incorrect-item claims, we will provide return instructions and cover reasonable return-shipping costs when a return is required.

Exchanges

Because availability can change quickly, the most reliable way to exchange an item is to request authorization, return the eligible item, and place a new order. For defective or damaged items, contact us so we can arrange a replacement when available.

Gifts

Eligible gifts may be returned in accordance with this policy. Refunds are normally issued to the original payment method. Contact us if you need help with a gift return.

Late or missing refunds

If an approved refund has not appeared, first check with your bank or card issuer because posting times vary. If the expected processing period has passed, contact hello@petiteisland.com.

Your legal rights

This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection law.